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Return Policy
Cancellation
We accept order cancellations before the product is shipped or produced. If your order is cancelled, you’ll receive a full refund to your original payment method.
Unfortunately, we cannot cancel orders once the product has been shipped.
Returns
We accept returns for most products. You have 30 days from the date of delivery to request a return.
To start a return, please contact our customer service at support@graceaa.com to get the return address and instructions.
Refunds
Once we receive and inspect your returned item, we’ll email you to confirm receipt. We’ll then notify you if your refund is approved or rejected.
Approved refunds will be processed automatically to your original payment method within 3-5 business days (processing times may vary by your bank or card issuer).
Late or Missing Refunds
If you haven’t received your refund yet, first check your bank or card statement again—financial institutions often take 3-7 business days to process refunds, so a short delay is normal.
If you’ve verified with your bank and still don’t see the refund, please contact us at support@graceaa.com—our team will investigate promptly.