Privacy Policy

1. Information We Collect

We only collect information necessary to provide and improve our services. The information we collect includes:

• Personal Identification Information: Name, email address, phone number, shipping/billing address, which you provide when creating an account, placing an order or contacting customer service.
• Order Information: Details of products you purchase, order history, payment method (we do not store full credit card information; handled by third-party payment processors).
• Device & Browsing Information: IP address, browser type, operating system, pages viewed on our website, and access time—collected automatically to optimize site performance and prevent fraud.

2. How We Use Your Information

We will not sell, rent or disclose your personal information to third parties for marketing purposes without your consent. We use your information for:

• Processing and fulfilling your orders (e.g., arranging shipping, sending order confirmations).
• Managing your account (e.g., letting you view order history, update personal details).
• Providing customer support (e.g., responding to your inquiries, handling returns/refunds).
• Improving our website and products (e.g., analyzing user behavior to optimize navigation, developing popular styles).
• Sending important notifications (e.g., shipping updates, refund status; you can opt out of non-essential marketing emails).

3. Who We Share Your Information With

We only share your information with trusted third parties who assist us in operating our business, and they are obligated to protect your data:

• Shipping Partners: Couriers (e.g., DHL, HK Post) need your shipping address to deliver orders.
• Payment Processors: Services like PayPal or Stripe process payments securely (they do not share your payment details with us).
• Legal Authorities: We may disclose information if required by law (e.g., complying with court orders, preventing fraud or illegal activities).

4. How We Protect Your Information

We take reasonable measures to protect your personal information from unauthorized access, use or disclosure:

• Using encryption technology for sensitive data (e.g., personal and payment information).
• Storing data on secure servers with restricted access.
• Regularly updating security protocols to address potential risks.

While we strive to protect your data, no online transmission or storage method is 100% secure. We cannot guarantee absolute security, but we will take immediate action to mitigate risks if a data breach occurs.

5. Your Rights Regarding Your Information

You have the right to control your personal information. You can:

• View and update your information by logging into your account or contacting us.
• Request deletion of your account and personal data (we may retain order history for legal or tax purposes).
• Opt out of marketing emails by clicking the "Unsubscribe" link at the bottom of our emails.
• Request a copy of the personal information we hold about you.

To exercise these rights, please contact us via the details in Section 8.

6. Cookies

Our website uses "cookies" (small text files stored on your device) to enhance your browsing experience:

• Remembering your login details so you don’t need to sign in every time.
• Saving your shopping cart items when you navigate away from the page.
• Analyzing site traffic to improve our services.

You can disable cookies in your browser settings, but this may affect the functionality of our website (e.g., unable to save your cart).

7. Changes to This Policy

We may update this Privacy Policy periodically (e.g., to comply with new laws or service changes). We will post the revised policy on our website, and if significant changes are made, we will notify you via email or a pop-up notice on our site. Your continued use of our services after the update constitutes acceptance of the new policy.

8. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us:

• Email: support@graceaa.com
• Phone: +852 5415 1495